Call Center Software for
Full-Service Outsourcers

Nectar Desk provides advanced as well as omnichannel call center software for full-service outsourcers.

Benefits of Nectar Desk as
Call Center Software for Full-Service Outsourcers

At Nectar Desk, we are firm believers in our product. So, we developed it with a customer-centric approach. Our main goal is to deliver trouble-free user experience.

Therefore, we centralize all customer interactions in one platform. Find out and make sure firsthand how our cloud-based calling software can simplify your working performance.

Intuitive Interface

Our platform offers a user-friendly interface that is easy to navigate and learn, saving time for your agents and supervisors.

Customizable Dashboard

The customizable dashboard allows full-service outsourcers to track important KPIs and metrics with our advanced analytics.

Remote Capabilities

Nectar Desk offers remote capabilities to work from anywhere efficiently, providing prompt customer support during disruptions.

Workforce Management

The software includes scheduling tools, time tracking, and agent availability management to handle peak times efficiently.

Powerful alone,
but even better with:

Main Features of Nectar Desk as
Call Center Software for Full-Service Outsourcers

Our comprehensive suite of tools is here to optimize your operations, increase productivity, and improve customer service.

Call Monitoring and Recording

Nectar Desk provides a powerful Call Monitoring and Recording feature to track and manage calls. Our advanced technology helps you improve customer interactions and increase your team’s performance. Thus, supervisors and managers can listen to live calls or recordings, providing quick support and feedback when it is needed.

Automatic Call Distribution (ACD)

ACD smartly directs incoming calls to the best agent based on set rules. It considers agent availability, skills, and customer needs. Thus, the system avoids manually transferring calls. Additionally, ACD offers real-time monitoring and reports to track call volumes, agent performance, and customer satisfaction.

CRM Integration

Integration with CRM systems allows call center agents to view customer profiles and transaction histories. This gives them all the details to personalize interactions and solve issues quickly.

Moreover, the link between the ACD system and CRM systems provides the data exchange. So, agents are able to store all interactions with customers and their preferences.

Interactive Voice Response (IVR)

The Nectar Desk IVR system automates call routing and offers self-service options for customers. This lets customers access account information, handle basic tasks, or be directed to the appropriate agent.

Therefore, IVR improves the customer experience by excluding manual transfers and reducing wait times. Additionally, the self-service features allow customers to solve simple questions or requests on their own.

Advanced Analytics & Reporting

Our platform has detailed reports as well as real-time analytics. You can keep an eye on metrics such as call volumes, agent performance, and customer satisfaction. Besides, our customizable dashboards and real-time updates help to track key indicators and identify trends. You are able to make informed decisions, optimize operations, and improve overall service quality with Nectar Desk.

Figure Out How Nectar Desk Can Help Your Business

Efficient Interactions

Our software integrates phone calls, emails, SMS, and social media messages. This allows your customers to reach out in their preferred way, while your agents are able to respond from a single interface.

Powerful Integrations

The Nectar Desk platform easily connects with tools like CRM systems, marketing tools, and ERP. Furthermore, you don’t need to switch between different tabs and windows or install additional hardware.

Easy Call Management

Your team can handle large call volumes with features like one-click call management and automatic call routing. This reduces customer wait times and allows agents to focus on complex tasks.

Explore Our Comprehensive Set of Tools

We offer a suite of features to increase your efficiency and optimize operations within your bank.

Avanced Analytics

CRM

Call Forwarding

Calling Campaigns

Call Barging

Nectar Desk Price Comparison

Get access to all the great features immediately in your account after payment.

$50.00

*per agent monthly

Fully-Functioning Call Center
Business SMS
Live Chat
Ticketing System
WhatsApp/Facebook
Messaging
Preview Dialer
Integrations and Click-to-Call
Advanced Analytics

Special Offers &
Additional Information

Have up to 20% off and save hundreds of dollars if you choose bills for 3/6/12 months.
Buy free minutes/SMS for North America
(+ $50/month)
Buy free minutes/SMS for he United Kingdom (+ $80/month)
Inbound Toll-Free minutes will be paid extra due to fair usage policy applies.
Nectar Desk also charges individually per minute/message. (Click here to see prices)

Words from Nectar Desk Clients

Each member of our team deeply values every client we serve

About 30% of our business comes from over the phone, so Call Center Software plays a crucial role in our operations. Our agents are located in 3 different countries, so monitoring and quality control was not an easy task until we switched to Nectar Desk. Now it doesn’t matter whether you have your team next to you or they are thousands of miles away.

 5/5

Nasir Khan

CanaFlora

We are a global SAAS business with clients and employees across the globe. Nectar Desk enabled us to manage all phone-related operations under one hood. When we first saw that you can buy a local or toll-free number in 5 seconds we couldn’t believe it. We are a very happy client and suggest for everyone to move their call operations to Nectar Desk.

 5/5

Kyle Stone

Partizan Cloud

You can get your Nectar Desk account with 50+ features & integrations for just $50 per month.

We don`t charge any extra payment for integrations or additional features.

FAQs about Call Center Software for
Full-Service Outsourcers

What is call center software for full-service outsourcers?

Call center software for full-service outsourcers is a specialized platform to manage and optimize customer interactions across multiple channels. It includes features like call routing, agent management, and reporting to help outsourcers deliver brilliant customer service.

Can Nectar Desk’s software handle high call volumes?

Nectar Desk’s features like automatic call distribution (ACD), real-time monitoring, call queues, and advanced analytics help to route calls effectively. Additionally, call queues allow you to distribute customer inquiries based on agent availability and expertise. This setup minimizes wait times and increases the efficiency of call handling.

What kind of support does Nectar Desk offer?

Nectar Desk provides 24/7 technical support to assist with any issues or questions. Additionally, there are training resources and onboarding support to help you get the most out of the software.

How does Nectar Desk improve customer experience?

Our solution improves customer experience by providing quick and accurate call handling, offering self-service options, and providing agents with the information they need to deliver personalized service.

Call Center Software for Full-Service Outsourcers

Benefits of Nectar Desk as Call Center Software for Full-Service Outsourcers