Preset templates for your text messages, which save your time and help to be more productive
Do find yourself typing the same message over and over? We have a solution for you!
Canned Responses are predetermined responses to the text messages. It’s a quick and convenient way of communication with your clients which saves your time as there is no need to type the same message again and again for each customer. All you need is to create a template and choose it once composing a new SMS for your client.
Why you need it
Nectar Desk user may choose the pre-recorded response from a drop-down menu, and it gets inserted into his response. The representative becomes more productive this way, and the client receives a more carefully crafted answer.
To start using Canned Responses, first of all, you need to go to SMS – SMS Settings. Type the title of your template and the text itself. You can create as many predetermined answers as you want for further usage.