Efficient integration with many popular CRM solutions
Log call and SMS feature available
Click-to-Call extension to make calls from your own website or current CRM
An easy way to enter the new leads into your CRM database software
Why you need CRM solution
CRM database is a great solution for numerous spheres of business. It replaces spreadsheets, sticky notes or random note cards and helps keeping all the information about your clients in one place. Moreover, you may easily enter the new leads into your CRM database software at any time and be sure the system will store the data safely.
Nectar Desk intergates with numerous CRM solutions
Nectar Desk CRM also integrates well with many other systems and platforms you may be using.
If you have one system for contacts, for example, Pipedrive or ActiveCampaign, you will be able to merge it with Nectar Desk CRM without skipping a beat. You can import various Contact lists from your current CRM to Nectar Desk and call your clients with the possibility of leaving notes during the calls, transferring the call to any other agent or external phone number, accessing call recording and call details.
We also duplicate the information about the Organization your customer belongs to or the appropriate Deal so you could have access to them directly from your Nectar Desk account. All changes you apply at your current CRM will be places at Nectar Desk as well.
Instant Number Purchasing
Custom Messages and Music
Business Hours
Queues
IVR
Call Recordings
Use Your Own IP/Soft Phone
VoIP Phone Service
API
Unlimited Concurrent Calls
Call Control
Voicemail by email
Call History
Forward to Phone
Desktop Notifications
Extensions
Voicemail Drop
Call Distribution – ACD
Ring groups
Unlimited Calls in queue
Skills based routing
Cold/Warm Transfers
Caller ID Masking 
Call Disposition Codes
Call Monitoring
Call Whispering
Call Barging
Advanced Queue History
Auto-Dialer
Callback from Queue
Email Channel
Custom Agent Statuses
Pop Outs
CRM Call Center
Agent Activity
Contact Activity
Contact Center Overview Dashboard
Multi-Queue Real Time Dashboard
Agent Overview Real Time Dashboard
Agent Performance Analytics
Detailed Queue’s Analytic
Interval Report