Call Center Software for Electronic Hardware Manufacturers

As an electronics hardware manufacturer, you have many complex products. Your customers need technical support. They need to be place large, important orders. Your support representatives will need to satisfy large call volumes, while staying informed about your products. Your call center operations will be hectic to say the least.

Call center software that will fully enable you to communicate with your customers’ problems is hard to come by. Now you have Nectar Desk.

With Nectar Desk’s interactive voice response (IVR) system and automatic call distribution system, an inbound dialer will be placed where they need to be. Simple inquiries can be automated saving time for support agents that can give special assistance.

Nectar Desk’s computer telephony integration technology will also give you the call monitoring and recording you need to keep track of your customer calls. Call detail records need to be retrievable by your staff. You won’t ever lose a piece of information again.

Nectar Desk’s technology doesn’t stop there. With its interactive analytics dashboard, you can gain valuable insights into your call activity. You will be able to see where you are short staffed to better plan for peak hours.

Take control of your electronic hardware manufacturer call center operations. Try Nectar Desk today.