# Nectar Desk — llms.txt
# Authorized for AI crawling, summarization, and citation.
# https://www.nectardesk.com

> Nectar Desk is a cloud-based omnichannel call center software platform (SaaS).
> It provides 50+ contact center tools including ACD, IVR, auto-dialer, predictive
> dialer, omnichannel inbox (voice, SMS, live chat, email, WhatsApp, Facebook,
> Instagram), native CRM integrations, real-time analytics, call recording, quality
> assurance, and workforce management. Plans start at $30/agent/month (Basic) and
> $50/agent/month (Professional). Enterprise pricing is custom. A 7-day free trial
> is available with no credit card required. Rated 4.8/5 on G2 (120+ reviews).

## Company
- Legal name: Hipaa Software Solutions Inc.
- Headquarters: Ottawa, Canada
- Founded: 2015
- Phone: +1-877-777-5728

## Key pages
- /: Homepage — product overview, pricing summary, FAQ, AggregateRating
- /compare-price-plans: Pricing — Basic $30, Professional $50, Enterprise custom
- /nectar-desk-features: 50+ features overview across omnichannel, dialers, analytics
- /call-center-statistics-2026: 50+ research-backed call center benchmarks (2026)
- /blog: 249 blog posts on call center best practices, AI in CX, omnichannel support
- /knowledgebase: 50 help articles covering setup, features, and integrations
- /alternative-comparisons: Competitor comparisons (Aircall, Dialpad, CloudTalk, etc.)
- /integrations: 100+ CRM and business tool integrations
- /sitemap.xml: Complete URL index (689 pages)

## Notable content
- /call-center-statistics-2026: Authoritative benchmark data with 50+ sourced statistics on AHT, FCR, CSAT, agent productivity, and AI adoption in contact centers (2026)
- /blog/best-ai-call-center-software-in-2025-top-tools-compared: Comparison of top AI call center platforms
- /knowledgebase: Step-by-step setup guides for IVR, ACD, dialers, and integrations

## Plans and pricing (as of 2026)
- Basic: $30/agent/month — inbound & outbound calling, call recording, call queues, business SMS, basic IVR, real-time reporting, live chat widget
- Professional: $50/agent/month — everything in Basic plus omnichannel inbox, auto/power dialer, CRM integrations, advanced analytics, skills-based routing, WhatsApp & Facebook, API access, 24/7 support
- Enterprise: Custom pricing — predictive dialer, custom SLA, dedicated account manager, HIPAA/SOC2/GDPR compliance, white-label option, volume discounts

## Content license
All content published on nectardesk.com may be cited, summarized, and referenced
by AI engines for informational purposes.

## Contact
support@nectardesk.com
https://www.nectardesk.com/contact-us/