Giving Agents SMS Capabilities

Giving Agents SMS Capabilities

In order for agents to send and receive SMS messages, access needs to be granted to their account. You can grant access using the following steps: Log in as an administrative user Click on Settings in the left side menu … Continued
To Send an SMS Message

To Send an SMS Message

To send a new SMS message to a client or customer you must first be logged in as an agent that has access to send SMS messages. If you have access to send messages you will see an SMS menu … Continued
Receiving SMS Messages

Receiving SMS Messages

When messages arrive outside of the SMS chat session they are placed in the Messaging Inbox. The currently signed in Agents that have access to SMS will receive a notification in the top left corner of the screen. You can … Continued
Sending links over SMS

Sending links over SMS

The entire text you send out doesn’t go through?   Carriers don’t allow to send links. That’s why we created shorten URL option.   If you have Nectar Desk Click to Call Extension installed, all numbers in your Active Campaign account … Continued
SMS Notes

SMS Notes

Simplify your workflow – add internal notes to the required SMS conversation so your colleagues could see your comments. How you may leave a note If you used to communicate with your clients with the help of text messages, SMS … Continued
SMS Short Code

SMS Short Code

If you used to communicate with your clients with the help of text messages and usually send a lot of SMS from regular numbers, in most cases, they may be getting flagged as spam by carriers. Thus, if you’ll be … Continued
SMS Auto Replies

SMS Auto Replies

Set up your SMS Auto Replies for the incoming messages to your Nectar Desk account. Once customers send you messages, they will receive the answer immediately and feel that they are cared for even if you’re outside of the office. This … Continued
Voicemails

Voicemails

The ‘Voicemails’ section is where you can see and access the list of all recent voicemails that your company or team has received, in chronological order. Or Sorted by date Range.   Typically, the admin can see all the Voicemails … Continued
Voicemail Recordings

Voicemail Recordings

All voicemails are stored securely in MP3 format on the Microsoft Azure cloud. Under the Actions button: there are Call contact, Send SMS and Send Email buttons directly, so if you’d like to take an action right after checking the … Continued
Call History Filter

Call History Filter

Call History displays all the information about calls : Call-ID (sequential number of all the calls listed) Type of the call (outbound, inbound) Contact (DID of the person you called\received call from) VIA (Number on which call was received or … Continued
Setting up Pipedrive in Nectar Desk

Setting up Pipedrive in Nectar Desk

  Integrating Pipedrive and Nectar Desk will add features for users and supervisors to log every call associated with Pipedrive and add a “Log Last Call” button in Nectar Desk which logs your calls into Pipedrive. With the log call feature of this integration active, when you … Continued
Nectar Desk Click-to-Call Extension

Nectar Desk Click-to-Call Extension

You can click to call or SMS  directly from any website with the help of our Google Chrome Click-to-Call Extension. It is called Nectar Desk for North America. To install it you should: Login to your Nectar Desk account Expand … Continued
Messaging Dispositions

Messaging Dispositions

Messaging Dispositions are very useful for Nectar Desk clients who are actively using our 2-way Business Text Messaging / Messaging Feature. This function allows agents to tick the results of their conversations with clients. How to configure Messaging Dispositions? Go … Continued
Activities

Activities

Need to call back the client in a few days, send him a text message or email later on, but are afraid you’ll forget to do this in time? It’s no longer a problem as we have a new feature called Activities. … Continued
Nectar Desk Reports

Nectar Desk Reports

Nowadays, the majority of companies worldwide appreciate their time and use to take everything under control. They monitor the workflow of the whole company and their staff, create reports, optimize the analytics and pay attention to customer experience as the … Continued
Messaging Campaigns

Messaging Campaigns

Nectar Desk offers an automated text-messaging solution, which assists you to manage two-way business interactions with your customers. With the aid of our Messaging Campaigns, you can text hundreds of clients worldwide within a few minutes. How to initiate the … Continued
Placeholders

Placeholders

Simplify the way you send the SMS and emails with the help of placeholders ??Placeholders substitute for every custom field you have in your account and save your time when you communicate with your clients using Nectar Desk.Let us demonstrate … Continued
Forms

Forms

Forms Communicating with clients often requires collecting their personal data for further cooperation. For this purpose, we created the advanced forms inside of Nectar Desk so call answering services could gather and process the information quickly and efficiently. Let’s consider … Continued
Setting up amoCRM in Nectar Desk

Setting up amoCRM in Nectar Desk

Nectar Desk cares about its customers who are using amoCRM and is glad to present to you our common integration! Integration of amoCRM and Nectar Desk will give users an opportunity to automatically log every call and SMS into the CRM as a note … Continued
Powerpack for Messaging Campaign

Powerpack for Messaging Campaign

  If you’re running the Messaging Campaign, you might face with the spam detection issue when the recipients’ carriers block the incoming texts. In our last article, we’ve prepared useful tips on how to avoid it. Today we’re going to … Continued
Live chat dispositions

Live chat dispositions

We at Nectar Desk now have live chat dispositions that work with the same logic as call dispositions and SMS disposition codes. To set up this feature, you need to go to Messaging Settings and activate it.   The ability to … Continued
Introducing Ticket Dispositions

Introducing Ticket Dispositions

Use ticket dispositions the same way as we use them for SMS and Live chat. At Nectar Desk we use the disposition codes as the outcome of the conversation. To enable this option, please go to Tickets – Ticket Settings … Continued
WhatsApp Integration

WhatsApp Integration

WhatsApp Integration Thanks to Nectar Desk integration with WhatsApp Business, medium and large businesses can provide customer support and deliver important notifications to customers. Integrate your business WhatsApp account with Nectar Desk and handle your WhatsApp conversations directly from the … Continued
Service Titan Integration

Service Titan Integration

Service Titan Integration Service Titan is a software and CRM for the trades that help grow your contracting business. We’ve received many requests from our customers to build integration with this solution and as thought, we always listen to our … Continued
KeepinCRM Integration

KeepinCRM Integration

KeepinCRM is a great CRM solution for small and medium-sized businesses with automation. Everything you need is under one single system: leads, customers, deals, tasks, inventory, finances, documents, deliveries, SMS, integrations, triggers, and more. Nectar Desk and KeepinCRM integration offer … Continued
GoHighLevel Integration

GoHighLevel Integration

GoHighlevel is a new-age marketing tool that attempts to consolidate the most useful marketing tools under a single umbrella. It is a new product targeting the same customer base with a different approach. Nectar Desk and GoHighLevel integration offer you … Continued