Live Chat Feature
Nectar Desk Live chat feature is the reliable help desk for your website. If you have an account with Nectar, you can embed this function to your website and chat with its visitors 24/7 – there is no need to … Continued
Ability to add attachments via the Live Chat
Good news! Now it’s possible to add the attachments via the Nectar Desk Live chat. Both ND agents and website visitors can add different attachments (doc., CSV. files, images, audio, etc.) while using our Live chat. Also, there is an … Continued
Callback request for the Live Chat
Nectar Desk Live chat became more advanced! Now your website visitors can request a callback directly from the Livechat window. All they need to do is to fill in the form, where they should enter a name and a phone … Continued
Ability to send an email via the Live Chat
Now all your website visitors can leave you a message via the Live Chat. To make it possible, you just need to enable Ticket Form under the Livechat Settings: Then create the Welcome message for your customers and select the … Continued
Canned Responses for the Live Chat
Canned Responses for the Live chat is the Nectar Desk feature, that will simplify the way you handle your chats with clients. Canned responses are predetermined responses to common questions. In text-based technical support systems, the agent may insert a … Continued
Live chat dispositions
We at Nectar Desk now have live chat dispositions that work with the same logic as call dispositions and SMS disposition codes. To set up this feature, you need to go to Messaging Settings and activate it. The ability to … Continued
Live Chat Auto Reply
Set up your Live Chat Auto Replies for the incoming messages to your Nectar Desk account. Once customers send you messages via the Live Chat channel, they will receive the answer immediately and feel that they are cared for even … Continued
Chat Rating
Measure visitor satisfaction with the Nectar Desk live chat rating. From now you can get a better sense of website visitor satisfaction by allowing them to provide their feedback about their chat experience. Visitors can rate a chat as either … Continued
Chatbots
What is a Chatbot? Nectar Desk Chatbot is a program or artificial intelligence designed to communicate with people in an automated manner through a text or voice interface. These programs are used to communicate with users through websites, messengers, social … Continued
Setting Up Nectar Desk for Polycom Devices
! Please be advised that Nectar Desk‘s functionality outside of Chrome browser is limited. Functions like cold and warm transfers, dispositions and others will not be available. Step 1. Please locate your SIP credentials under Settings – Agents – … Continued
Forms
Forms Communicating with clients often requires collecting their personal data for further cooperation. For this purpose, we created the advanced forms inside of Nectar Desk so call answering services could gather and process the information quickly and efficiently. Let’s consider … Continued
Powerpack for Messaging Campaign
If you’re running the Messaging Campaign, you might face with the spam detection issue when the recipients’ carriers block the incoming texts. In our last article, we’ve prepared useful tips on how to avoid it. Today we’re going to … Continued
Tasks
Let us present you the new way of tracking the agents’ activity in Nectar Desk – the Tasks feature. Tasks give the administrators of the account the possibility to create different task categories with the ability to edit or delete … Continued
Send User’s Events to Google Analytics
Google Analytics is one of the most popular digital analytics software. It allows you to analyze in-depth detail about the visitors on your website and provides valuable insights that can help you to shape the success strategy of your business. In this … Continued
Introducing Ticket Dispositions
Use ticket dispositions the same way as we use them for SMS and Live chat. At Nectar Desk we use the disposition codes as the outcome of the conversation. To enable this option, please go to Tickets – Ticket Settings … Continued
Messaging (new)
Easily manage all your messaging channels with Nectar Desk. Handle your WhatsApp and Facebook conversations directly from the Nectar account and send text messages and MMS to your customers from a single interface. With Nectar Desk, all is at hand. Active Messages In the left-side … Continued
WhatsApp Messages
Sending WhatsApp messages through Nectar Desk integration with ActiveCampaign You can send WhatsApp messages to your customers directly from ActiveCampaign via Nectar Desk. Let’s have a look at how to make it possible. How it works Once you integrate your … Continued
Service Titan Integration
Service Titan Integration Service Titan is a software and CRM for the trades that help grow your contracting business. We’ve received many requests from our customers to build integration with this solution and as thought, we always listen to our … Continued
Shopify Integration
Shopify Integration Shopify is a cloud-based multichannel platform with tools designed for merchants to design, set up, and manage their stores. There is a set of multiple sales channels including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops. … Continued
Instagram Integration
Nectar Desk has an integration with the Instagram platform. It allows our users to receive direct messages automatically in the Nectar Desk account. Then you will find your direct messages from Instagram in the Active Messages section. There are options … Continued
Permissions
Add Custom Field – thanks to this option, except for the basic fields in Contact List, such as first and last name, phone number, and email address, the agent can create some additional fields prior to uploading the list to … Continued