SMS Short Code

SMS Short Code

If you used to communicate with your clients with the help of the text messages and usually send a lot of SMS from regular numbers, in most cases, they may be getting flagged as spam by carriers. Thus, if you’ll … Continued
Call Types

Call Types

Call Types define different types of calls measured in call center statistics. There are many call types in Nectar Desk. Let’s review them all so you could be well versed in it. Inbound Calls – these are direct calls to … Continued
Why my calls in Australia appearing as “Anonymous”?

Why my calls in Australia appearing as “Anonymous”?

Australian Toll Free Numbers (1800) or Shared Cost lines (1300) are considered as invalid CLIDs (Callers IDs) in Australia , as a consequence CLID is transformed to ‘anonymous’ on used path.   Unfortunately this is something we can not change or impact. … Continued