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As an administrator, you would have an access to the Call Queue Dashboard.
*(To find it go to Left-side Menu->> Dashboards->>Call Queue Dashboard)
On the Call Queue Dashboard, you can track calls waiting in the queue. You can also view all historical data associated with these calls such as abandoned calls from any agent.
Our Call Queue feature allows you to have visibility into the metrics of your agents the same you would see on the main dashboard.
