Call Center Software for Housing Associations

Housing associations have to meet all sorts of tenant needs. Whether it is someone that is looking for a home, or a current problem at a tenant’s home, there are many problems that come up every day.

You need call center software that will help you communicate with your tenants. Nectar Desk is just that.

Your tenants’ requests are probably very similar a lot of times. Nectar Desk will give you a phone system that will save you a considerable amount of time and money, while easily satisfying common tenant inquiries. Our interactive voice response (IVR) system and automatic call distribution system will place any inbound dialer to the place they need to be.

Nectar Desk’s computer telephony integration technology will also give you the call monitoring and recording you need to keep record of your housing association’s interactions with tenants. Call detail records are easily retrievable by your staff. Not one piece of information will be lost.

Nectar Desk’s technology doesn’t stop there. With its interactive analytics dashboards, you can receive valuable insights into your housing associations call activity. You will be able to see where you are short staffed to better plan for peak hours.

Make sure you are running the best housing association possible and try Nectar Desk today.