Use Nectar Desk as a NICE inContact alternative

Our platform will allow you to handle calls, respond to emails, SMS, and live chat from one single place. It takes only a few clicks to start working with Nectar Desk. In addition to our automatic call distribution, our call monitoring and recording will keep accurate call detail records of all of your inbound dialers and outbound calls. You do not need even to install or download anything. All you need is a stable internet connection and a web browser. With our WhatsApp Business solution and built-in Facebook integration, you will easily reach 2 billion users all over the world. There are handy tools such as automatic messages, WhatsApp templates, and internal notes. You will be able to perform live chat messaging with your customers even without a website. It is possible to assist customers across multiple channels and respond to messages directly from your Nectar Desk account. There is no need to switch between different tabs.

But what really sets Nectar Desk apart is the analytics you will get. Valuable call activity metrics will give you the insight to improve your business. Now you will have them with Nectar Desk’s analytics dashboard. Being a great alternative to NICE inContact, our solution enhances your business capabilities by providing an absolute Call Center resolution with an intuitive interface and up-to-date features. Our team strongly believes that each and every client is valuable for business. We are always highly motivated and do our best to meet the needs of our customers and improve our software. The best thing is that you will get a fully-functioning call center immediately after paying your plan. We provide clients with reasonable prices without any extra charging for additional features. Nectar Desk will be able to crucially reduce costs for inbound calling as well as outbound calling. This reduction in cost is further realized with a larger call center company as the savings come per agent. With a ten-agent calling center, you save more than hundreds of dollars each year! Nectar Desk gives you all of the call center software features needed to run your business with professionalism and efficiency. Start reaping the benefits today and sign up for Nectar Desk’s free trial.

So, once you paid for your plan, you unblock the whole set of great Nectar Desk features including:

• Fully-functioning Call Center 
• Business SMS 
• Live Chat 
• Ticketing system 
• WhatsApp/Facebook 
• Messaging 
• Preview Dialer 
• Integrations and click-to-call

Here you can find much more tools for your call center management such as CRM, Queues, Business Hours, Activities, and so on. Explore Nectar Desk Features and deliver an impeccable customer experience!

Nectar Desk CRM

Build really strong relationships with your customers thanks to our CRM feature.

Customer relationship management (CRM) is a special technology for managing all contacts inside and outside your organization. We provide you with a built-in CRM right in your Nectar Desk account. There is no need to use any third-party apps so you could securely store and manage information about your clients.

CRM system will collect your customer’s numbers, emails, and websites including the company’s activity and personal details. Then our tool organizes this information to give you a complete record of individuals and companies overall. The up-to-date Nectar Desk CRM feature can make your work much easier and more efficient as you will get an overview of prospect and customer data with numerous functionalities evolved.

It is possible to start a free trial or to request a demo just in a few clicks.

Nectar Desk Integrations

Being a reliable inContact alternative, we offer you a great variety of integrations in order to get everything you need and make the most of up-to-date CRM solutions.