Small Business
Call Center Solution
The most affordable omnichannel solution for small business.
Trusted by
Drive Growth of Your Small Business Call Center with Our Tools
We provide a full package of services for small business call centers without any exceptions.
Easily Set Up Your Call Center &
Gain All Benefits from Our Tools
Our intuitive platform requires minimal effort for configuration. Just create your Nectar Desk account and use standard tools and automated ones for your efficiency.
Besides, Nectar Desk’s VoIP system allows you to stay in touch with customers from anywhere in the world. Your team can handle calls using any internet-connected device with our cloud-based solution.
Keep an Eye on Key Metrics &
Increase Profit with Vital Insights
Nectar Desk provides advanced analytics to track different performance metrics such as dialed calls, answering time, agents’ performance, call volume and others.
You can also check out your team efforts and other important data with our comprehensive reports. It will help to find weaknesses and develop effective strategies.
Get Omnichannel Small Business Call Center Solution
Manage Multiple
Communication Channels
Communication Channels
Integrate tickets, social media messages, and SMS in your Nectar Desk account. It greatly reduces response time and provides interactions through the customers' preferred channels.
Set Up Integrations
with Popular Platforms
with Popular Platforms
Our solution allows to install integrations with CRM systems, e-commerce platforms and marketing tools in a few clicks. Just click on our Google Chrome extension and sync your data.
Keep Vital Info
in a Single Database
in a Single Database
Nectar Desk cloud-based CRM system is a secure database where you can keep contact details and make notes. Also, your agents can review recent activities to improve customer experience.
Check out
our integrations:
Look No Further than Nectar Desk
We offer computer telephony integration with a suite of features to increase your small business call center efficiency.
FAQs about Small Business Call Center Solution
What is a small business call center solution?
Nectar Desk offers an omnichannel solution to manage and optimize customer communications of small businesses. We provide features like call routing, IVR, CRM system, ACD, and advanced analytics to increase customer service and operational efficiency.
Why do small businesses need a call center solution?
Small businesses can centralize customer interactions, improving response times, and improve overall customer experience with a call center solution. It also helps in managing call volumes, tracking performance metrics, and scaling operations effectively.
How can a call center solution improve service?
First of all, agents provide quick issue resolution with the integration of multiple communication channels such as tickets, SMS as well social media messages. Additionally, they can personalize interactions with tools like call scripting, call recording, and history.
Is a small business call center solution affordable?
Sure, Nectar Desk’s Call Center Solution offers an affordable pricing plan with the full set of tools to meet the specific needs and budgets of startups and small businesses. Moreover, our cloud-based solution also eliminates the need for hardware investments or other apps.
You can get your Nectar Desk account with 50+ features & integrations for just $50 per month.
We don`t charge any extra payment for integrations or additional features.