5 Salient Facets of VoIP Phone Systems Previous deployments in contact centers required enterprises to install expensive PSTN hardware units. Such systems are rigid as they are challenging to scale up/down and their coverage is restricted to particular areas. With improvements in technology, we’ve witnessed an insurgence of tools and computer telephony integration software (CTI)…
Why Call Recordings are Great for Marketing Campaigns Sales personnel at all times need to have metrics that they use to roll out effective campaigns. Having useful insights about leads before putting up strategies to pitch your brand to them is vital. Once you call a client, the call is over! If you’ve no method…
Leveraging Contact Center Integrations: Nectar Desk Uniqueness We’re living in a world that is very connected with people across the globe expecting more and more from companies. With that in mind, contact centers have evolved to be platforms of interactions bridging prospects and enterprises. The message that you send about your brand in your call…
Which Network Powerful for VoIP: WiFi or Ethernet? First, check my post here if you’d like to know more about VoIP. As we dawn for days where we need super-fast internet speeds to support the Voice over Internet Protocol (VoIP) processes in the contact center, it’s good to understand which network offers a seamless, reliable…
5 Reasons Why Your Small Business Deserves a Cloud Business Phone System Probably, the competitive business battlefield has taught you a few lessons of winning customer-oriented wars. In fact, you are already using the cloud business phone systems for backup services, CRM, and collaboration. Your journey to full transformation to the cloud hauls up at…
5 Reasons Why Shifting to the Cloud Based Phone Service Guarantees Success With tight markets and changing consumer behaviors, companies are now strategizing on low operating margins while maximizing profits. The arrival of internet technology has not only seen a sea of e-commerce sites emerge but also a cloud-based business landscape. Whether you own a…
Distinguishing Factors About Call Blind Transfer and Warm Transfer Service Call transfer service can be defined as the act of relocating your call to another extension (user) usually for the caller to get assistance from an expert. You can either decide to relocate the call without informing the person on another end of the line about…
Is It Right to Shift to Cloud Based PBX System? Advantages Vs. Drawbacks Private Branch Exchange (PBX) is a channel of communication which institutions use to converse with the public and within their premises privately. The system provides flawless connections within an organization’s premise. There are two types of PBX systems: the on-premise and the…
What Cloud Innovations Can Contact Centers Use? Corporations across the globe are taking service delivery to the next level regardless of their respective industries. With technological advances mushrooming in every economy, contact centers are among the sectors that have witnessed dramatic changes that shape communications within a firm and the outside world. Among the most…
Call Forwarding For Startups, Small and Mid-Sized Businesses Every business owner knows that having call center is key in driving sales and increasing customer service experience. Business call forwarding is taking ground as small businesses try to take advantage of adroit contact center reps without straining their operating budgets. Call transfer services simply infer to…