WhatsApp Templates Examples WhatsApp option will bring your company closer to your potential clients and facilitate communication Communication with clients plays an important role in many spheres of business. Now it became easier to keep in touch with customers thanks to Nectar Desk WhatsApp Templates Examples. It’s an open secret that a business needs to…
What is an IVR? How IVR Can Improve Your Customer Service? Bet that it has been not even once or twice in your life when you heard an automated menu when contacting a company for service. That menu is interactive voice response (IVR) at work. In its common form, IVR is an automatic response that…
Nectar Desk Release 3.0.3 (05.03.2021) The spring has brought warmth along with the new Nectar Desk release. Check our blog post to find out the last updates in Call History, Live Chat, and Queue Overview Dashboard for Teams. 1. Call History Actions Button We are convinced that the modern Call Center software should be efficient…
Nectar Desk Release 3.0.2 (25.02.2021) New ideas should be immediately turned into reality for the benefit of our customers – this is one of our main rules. That’s why we would like to share with you our last update from Release 3.0.2. What’s new at Nectar Desk? Contact Details: SMS Activity Update Local SMS-enabled Numbers…
5 Trends Pushing Contact Centers into The Future Depending on how long you’ve worked in this industry, you’ve probably seen it all. Twenty years ago, agents in call centers were dealing by hand and using rulers to pick through the public numbers in the phone book. Today? It’s an entirely different world. Fast forward to…
Finding the Right Call Center Management Software Call centers are the heart of companies and bring the best sales drivers the sales career can offer but nothing makes things hard than having an ineffective system that hampers and hinders instead of help. What a sales company will need is a good call center management software.…
What to Look for in a Small Business VoIP System Anyone who has done anything with the Internet knows that it has been growing exponentially since its invention. Computers have become so powerful that they are beginning to replace the phone lines that once dominated vocal conversations. Voice Internet Protocol, commonly called VoIP is a…
Developing Deep & Personal Relationships with Your Prospects – CRM Approach What’s always funny is that, while the business world thinks they’re closer to the customer than ever, consumers believe precisely the opposite. That is according to Forrester 2017 research where stats indicate that 77% of people believe in companies that value their time. Aspect…
Shoulder-to-Shoulder Comparison: SaaS Deployments VS On-Premise Installations For those who are laying the groundwork for establishing a communication system for their SMBs and enterprises, the question is always whether the call center SaaS option is ideal than the on-premise option. Each scheme has its own ups and downs but generally speaking, cloud call center proffers…
Moving from Traditional to Hosted Phone Frameworks – the Gains It’s a not a debate anymore. Cloud based phone system for small businesses is the real deal. Over the past decades, big enterprises have dominated markets and overshadowed startups and SMBs, but with the cloud, everyone has a leverage when it comes down to grasping…