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business voip phone service

Simple Practical Methods You Can Use to Find the Best VoIP Service Provider

Simple Practical Methods You Can Use to Find the Best VoIP Service Provider While a particular company seems perfect for another organization, it doesn’t necessarily mean it the service provider will gather for the needs of the business. Business VoIP phone services come in different packages including size and price and finding a company that…

pbx cloud

Everything You Need To Know About Cloud PBX

Everything You Need To Know About Cloud PBX For decades, businesses have embraced the use PBX (Private Branch Exchange) systems to streamline communications within and out of their premises. Traditional PBX is typically a private network where it comprises of a physical cable-based network connecting employees and some external lines. The system requires the onsite…

What is a Virtual Call Center Software & How Can it Benefit your Company?

What is a Virtual Call Center Software & How Can it Benefit Your Company?

What is a Virtual Call Center Software & How Can it Benefit Your Company? Many businesses, call centers, and contact centers alike are enjoying the technology that allows them to work remotely, or use a third party to process their call center requirements. Whether you’re a major bank looking to outsource your in-house call center…

Improve Satisfaction with Customer Service

How to Use Predictive Customer Service to Improve Satisfaction

Symon Edmonds – February 8, 2017 How to Use Predictive Customer Service to Improve Satisfaction “The customer’s perception is your reality.” Kate Zabriskie  By 2020 the customer experience will leap frog over product and price as the most fundamental brand differentiator according to a WalkerInfo report. Gartner’s findings on the subject reveal that “50% of…