Features

Cloud Business Phone

Is It Right to Shift to Cloud Based PBX System? Advantages Vs. Drawbacks

Is It Right to Shift to Cloud Based PBX System? Advantages Vs. Drawbacks Private Branch Exchange (PBX) is a channel of communication which institutions use to converse with the public and within their premises privately. The system provides flawless connections within an organization’s premise. There are two types of PBX systems: the on-premise and the…

Call Transfer Service

Call Forwarding For Startups, Small and Mid-Sized Businesses

Call Forwarding For Startups, Small and Mid-Sized Businesses Every business owner knows that having call center is key in driving sales and increasing customer service experience. Business call forwarding is taking ground as small businesses try to take advantage of adroit contact center reps without straining their operating budgets. Call transfer services simply infer to…

Call Center Software Reviews

Comprehensive Guide to Selecting the Best Workforce Management Tool for Call Centers

Comprehensive Guide to Selecting the Best Workforce Management Tool for Call Centers Managing teams across departments, virtual workstations, and subsidiary enterprises is an arduous task. The best way to start managing your team is leveraging the use of work management software designed specifically for call centers. Spending time online and examining call center software reviews…

call center scheduling software

5 Ways of Designing a Call Center Scheduling System That Works

5 Ways of Designing a Call Center Scheduling Software That Works Most agent managers factor into account forecasting results and agent availability into their scheduling programs but the created modules doesn’t always bring the desired results. Where are they going wrong? What’s that tweak that’s always slipping away? After years of experience of using call…