Chatbots and Customer Services

How Chatbots will Change Call Center Customer Service in 2018

How Chatbots will Change Call Center Customer Service in 2018 Chatbots? It’s the numero uno buzzword of 2018. Basically we’re talking about artificial intelligence (AI) that is able to understand human language to enhance the user’s experience. Satya Nadella, CEO of Microsoft, predicts that “the future of technology lies in human language” and that “conversation…

Call Center Tracking System Software

Hear from Real Call Center Employees – What Makes for a Good Call Center Work Experience?

Symon Edmonds – January 12, 2017 Hear from Real Call Center Employees – What Makes for a Good Call Center Work Experience? We took a question to Reddit to see what makes one call center work experience better than another. For the uninitiated, Reddit is an online forum aggregator where people post about a wide…

Working from Home for Call Center

The Movement Towards “Working from Home” and the Remote Workforce

The Movement Towards “Working from Home” and the Remote Workforce These days most companies are trying to keep an eye on their bottom line by finding new ways of saving money and improving margins, return on investments and overall profitability adding more to their bottom line. Many companies and especially start-ups are now forgoing the…

Personalizing Their Customer Experience

To Survive and Compete Organizations Must Focus on Personalizing Their Customer Experience

Originally published April 28, 2016 To Survive and Compete Organizations Must Focus on Personalizing Their Customer Experience In today’s technological world, the options are limitless and competition is fierce. Every business to business company makes claims that they are the right choice. We are constantly bombarded with marketing campaigns on the next great tool that…