5 Reasons Why Shifting to the Cloud Based Phone Service Guarantees Success With tight markets and changing consumer behaviors, companies are now strategizing on low operating margins while maximizing profits. The arrival of internet technology has not only seen a sea of e-commerce sites emerge but also a cloud-based business landscape. Whether you own a…
Which Way Is Better for Call Centers: The On-Premise Or The Hosted Way? Technology has raised the par and corporations that continue to cling to the outdated systems are at risk of being wiped off from active business forever. Call centers have certainly enhanced workplace and prospect experience ensuring that major queries and complaints are…
6 Coaching Tactics that are Doing Damage to Your Call Center Coaching and training are major components of all contact centers, and the technology available today with your call center software makes it that much easier to include real-time coaching opportunities. With functions like customer care call recording, agents and managers alike have the ability…
4 Ways to Create an Emotional Connection with your Customers through Cloud Call Center Today’s consumers expect big things from the brands they choose to do business with. The majority or purchases today are driven by some type of emotional factor, and businesses that prioritize making an emotional connection with their clients and leads are…
If Your Call Center CRM & QA Software aren’t Working Together, You’re Doing It Wrong The right technology is crucial for high-functioning contact centers, and having the right call center CRM is one piece of that puzzle. A CRM, or customer management system, is how businesses manage their contacts with customers. But what about monitoring…
Big or Small, Your Business Should Embrace Mobile & SMS Marketing In today’s digital world, businesses of all size are realizing the sheer benefits of mobile advertising. Consumers are tied to their devices, so getting into the palm of their hands has become crucial in order to remain competitive. Here are some of the biggest…
Everything You Need To Know About Cloud PBX For decades, businesses have embraced the use PBX (Private Branch Exchange) systems to streamline communications within and out of their premises. Traditional PBX is typically a private network where it comprises of a physical cable-based network connecting employees and some external lines. The system requires the onsite…
What is a Virtual Call Center Software & How Can it Benefit Your Company? Many businesses, call centers, and contact centers alike are enjoying the technology that allows them to work remotely, or use a third party to process their call center requirements. Whether you’re a major bank looking to outsource your in-house call center…
What Is A VoIP System, And Why Should You Want One? As we forge ahead into the digital future, many business and consumer services are becoming wireless and cable-free. Whether we’re talking about what consumers are watching on television, or they way they access the internet, it’s apparent that landlines and hardware are no longer…
5 Ways Your Call Center Software System Can Attract and Keep the Millennial Customer It’s no secret that millennials represent the fastest growing demographic of people. While many businesses have been swarmed with millennials as their new workforce, we are faced with the reality that this group will soon represent the ones with the largest…