Call Center Dashboards – the best way to monitor your company’s workflow

Custom Call Center Dashboards – the best way to monitor your company’s workflow   It is an open secret that nowadays, the majority of companies worldwide appreciate their time and use to take everything under control. They monitor the workflow of the whole company and their staff, create reports, optimize the analytics and pay attention…

Benefits of Using Call Disposition Codes in the Call Center

Benefits of Using Call Disposition Codes in the Call Center It’s an open secret that nowadays every Call Center requires a reliable call solution to keep in touch with its clients worldwide. The modern market presents many variants with various user-friendly features: calling campaigns, auto-answer, call back functionality, analytics and call monitoring features, and many…

ACD

Increase Call Center Productivity With Automatic Call Distribution

Increase Call Center Productivity With Automatic Call Distribution It is an open secret that customer service plays a key role in the majority of 21st-century businesses. Call Centers are not the exception. When communicating with clients, the agents should be highly professional and responsive. And the task of the reliable call system is to provide…

The Concept Driving Salesforce Computer Telephony Integration (CTI) Systems

The Concept Driving Salesforce Computer Telephony Integration (CTI) Systems

The Concept Driving Salesforce Computer Telephony Integration (CTI) Systems As marketing and sales processes evolved, it became evident that contact center reps were going through chagrins juggling up databases to find prospect’s information. Salesforce noted that if telephony systems were connected together with CRM databases such that a caller’s ID or ANI can be used…

crm call center solution

Optimizing Phone System Settings for Happier & Productive Agents

Optimizing Phone System Settings for Happier & Productive Agents In the beginning, everything runs ostensibly smooth and then, suddenly, murmurs from agents and complaints from customers come thick and fast. At such scenarios, most managers are good at pointing fingers without spending time scrutinizing the underlying issue. More often than not, we tend to shift…

hosted predictive dialer

9 Reasons Why Call Centers Without Hosted Predictive Dialers Can Be Unproductive

9 Reasons Why Call Centers Without Hosted Predictive Dialers Can Be Unproductive Managers are working their fingers to the bone to keep their businesses running in this wildly competitive world. The surest way of gaining leverage in the market over other firms is by tailoring your services to the customer. Forward-thinking call centers have implemented…