Benefits of Using Call Disposition Codes in the Call Center

Benefits of Using Call Disposition Codes in the Call Center   It’s an open secret that nowadays every Call Center requires a reliable call solution to keep in touch with its clients worldwide. The modern market presents many variants with various user-friendly features: calling campaigns, auto-answer, call back functionality, analytics and call monitoring features, and…

Bulk SMS Campaign: Tips for Successful Setup

Bulk SMS Campaign: Tips for Successful Setup It’s an open secret, that the successful 21st-century business can’t prosper without constant and effective communication, and no partnership can be built without teamwork. The world’s biggest companies, as well as various small brands, believe that the two-way interaction between them and their customers plays an essential role…

ACD

Increase Call Center Productivity With Automatic Call Distribution

Increase Call Center Productivity With Automatic Call Distribution It is an open secret that customer service plays a key role in the majority of 21st-century businesses. Call Centers are not the exception. When communicating with clients, the agents should be highly professional and responsive. And the task of the reliable call system is to provide…

The Concept Driving Salesforce Computer Telephony Integration (CTI) Systems

The Concept Driving Salesforce Computer Telephony Integration (CTI) Systems

The Concept Driving Salesforce Computer Telephony Integration (CTI) Systems As marketing and sales processes evolved, it became evident that contact center reps were going through chagrins juggling up databases to find prospect’s information. Salesforce noted that if telephony systems were connected together with CRM databases such that a caller’s ID or ANI can be used…

crm call center solution

Optimizing Phone System Settings for Happier & Productive Agents

Optimizing Phone System Settings for Happier & Productive Agents In the beginning, everything runs ostensibly smooth and then, suddenly, murmurs from agents and complaints from customers come thick and fast. At such scenarios, most managers are good at pointing fingers without spending time scrutinizing the underlying issue. More often than not, we tend to shift…

hosted predictive dialer

9 Reasons Why Call Centers Without Hosted Predictive Dialers Can Be Unproductive

9 Reasons Why Call Centers Without Hosted Predictive Dialers Can Be Unproductive Managers are working their fingers to the bone to keep their businesses running in this wildly competitive world. The surest way of gaining leverage in the market over other firms is by tailoring your services to the customer. Forward-thinking call centers have implemented…

predictive dialer software

Operating and Optimizing Predictive Dialers for Ultimate Productivity

Operating and Optimizing Predictive Dialers for Ultimate Productivity Advancements in telephony integrations have brought a slew of tools that enable enterprises to tailor their services to prospects. Predictive dialer software is one of the tools that is highly regarded for its capabilities in utilizing artificial intelligence to transfer/forward interactions to service desks where clients can…