Probably you have heard something about Voicemail Drop but first of all its important to clarify that there are two types: Voicemail Drop for Outbound Dialers Ringless Voicemail Drop Ringless one is complete by robo-dialer and one of the most annoying spam methods. First one is an instrument for sales people across the world to…
An Artificial Intelligence Can Now Answer Your Phone Can you believe it? It’s now possible to swap a receptionist with an artificial intelligence to handle all your incoming calls. You have probably had already encountered one if you called a credit card company or any major retailer. IVR systems are the wave of the future…
Managing Outbound Calls by Utilizing Auto Dialer Software Ostensibly, contact center managers have gazed too much of their attention on strategies that help in providing the best experience for inbound leads. What about those leads we need to follow up for conversion? What about those loyal customers we need to tell them about offers specialized…
Transforming Customer Support in Call Centers with Predictive Dialers As firms continue to drool on the potential of online marketplaces and benefits that can come with access to a global market, the need to define and know the market consistently surges high. For this reason, call centers use hosted predictive dialers to reach out to…
3 Things Catalyzing Call Center Fraud & Plausible Solutions Even as we hail the benefits technology has had on contact centers over the years, we must attest the existence of malicious groups who want to exploit the vulnerabilities of these technologies. Call centers are places where potential clients interact and make new deals with a…
9 Reasons Why Call Centers Without Hosted Predictive Dialers Can Be Unproductive Managers are working their fingers to the bone to keep their businesses running in this wildly competitive world. The surest way of gaining leverage in the market over other firms is by tailoring your services to the customer. Forward-thinking call centers have implemented…
Operating and Optimizing Predictive Dialers for Ultimate Productivity Advancements in telephony integrations have brought a slew of tools that enable enterprises to tailor their services to prospects. Predictive dialer software is one of the tools that is highly regarded for its capabilities in utilizing artificial intelligence to transfer/forward interactions to service desks where clients can…
How an Auto Dialer Call Center Will Drive Your Leads & Increase Sales Once upon a time, your agents spent a large chunk of their time making phone calls. Picking through call lists, deciding who to call, waiting on hold, and getting voicemails. But with today’s technology, all of this manual work has become completely…
5 Ways How Lightning Voice and Predictive Dialers Work to Revolutionize Sales Processes Just a few years down the line since Salesforce introduced the Lightning Sales Cloud, an outstanding sales management feature in their CRM software, the company has again hit the headlines by rolling out the Lightening Voice. The CRM cloud giant announced that…