How to Deal with Angry Customers: 9 Efficient Tips In any business, angry customers are an integral part of providing service. So, it is important to solve their concerns promptly and effectively to maintain positive relationships. Of course, it takes time and effort, but ignoring and misunderstanding can have a negative impact on your reputation…
Release 3.3.3 (08.09.2021) Hey guys! We’ve prepared for you many useful updates to make your Nectar Desk usage as pleasant and convenient as possible. In Release 3.3.3 you’ll get to know about the last enhancements in Messaging, Reporting, and the following options: New Complete Conversation Logic; Assigning Contact for Live Chat; Displaying Previous Conversations for…
Inbound & outbound call centers: best practices for your one Every call center is built to complement the distinguishing features of a business, its goods, and the markets it serves. There are in-house centers, where the agents are brand employees that work onsite at one of the company’s locations. And outsourced call centers, which are…
How to choose your perfect SMS mobile App: 3 tips from Nectar Desk No matter what your business is, it is a well-known fact that SMS is a great opportunity to provide a good customer experience. For instance, it doesn’t need an internet connection. Text messaging is also one of the most reliable forms of…
Release 3.2.2 (03.06.2021) Today is the perfect day to present to you the updates and fixes we’ve been working on for the last month from Release 3.2.2. Bet you’ll be pleasantly surprised to know more about: Access To The Form History With Teams Feature Enabled Multiple Agent’s Default Outbound Caller ID Agents Dispositions Report: The…
Work Your Way to the Top: How to Avoid Abandoned Calls and Increase the Answer Rate In this article, we will talk about Abandoned Calls, and figure out how to lower the Abandon Rate and increase the number of answers without increasing the employee number. First of all, let’s puzzle out what ‘Abandoned Calls’ mean.…
How to pick the best headsets for Nectar Desk Headsets take a great part in the call center work. All we know that call quality directly depends on two factors – internet connection and the headset used. If you are looking for the best headset for either the office or home on Nectar Desk, here…
Remote Phone Systems:How to Work Efficiently from Anywhere in the World Nowadays, lots of companies are relying on a geographically dispersed workforce. They build teams from all over the world, having international diversity, bringing together people from many cultures with different work experiences and perspectives. It’s becoming a common fact, but still, working with colleagues…
Release 3.2.0 (27.04.2021) Last April days are rich in Nectar Desk new features and bug fixes from Release 3.2.0. We’ve been working hard to present to you our updated ActiveCampaign Integration: Importing Contacts with Inactive Statuses Handling WhatsApp Templates Multi-Step Email and SMS Campaign Setting Override Call Queue Voicemail Settings Caller Input Actions Option Improved…
Boost Your After-Call Work with Nectar Desk’s“Wrap-Up Time” Feature After-call work is very important, so today we will talk about the wrap-up time feature and why do we need it in Nectar Desk. Working in a call center sometimes can be difficult. Answering calls is not the only task to do. But also agent has…