Call Center SaaS
What is SaaS?
What is Call Center SaaS?
What opportunities Call Center SaaS can deliver for your business?
Using Call Center SaaS your business gains a cloud-based software that will reduce time and costs of your agents’ work. You’ll get complete set of highly secure and easily customizable instruments to monitor, analyze and control your agents’ activity, as well as opportunity to increase the conversion rate for each call. Learn more about Call Center SaaS from the infographic.
Instant Number Purchasing
Custom Messages and Music
Business Hours
Queues
IVR
Call Recordings
Use Your Own IP/Soft Phone
VoIP Phone Service
API
Unlimited Concurrent Calls
Call Control
Voicemail by email
Call History
Forward to Phone
Desktop Notifications
Extensions
Call Distribution – ACD
Ring groups
Unlimited Calls in queue
Skills based routing
Cold/Warm Transfers
Caller ID Masking 
Call Disposition Codes
Call Monitoring
Call Whispering
Call Barging
Advanced Queue History
Auto-Dialer
Callback from Queue
SMS Channel
Email Channel
Custom Agent Statuses
Pop Outs
CRM Call Center
Agent Activity
Contact Activity
Contact Center Overview Dashboard
Multi-Queue Real Time Dashboard
Agent Overview Real Time Dashboard
Agent Performance Analytics
Detailed Queue’s Analytic
Interval Report