Finding the Right Call Center Management Software
Finding the Right Call Center Management Software Call centers are the heart of companies and bring the best sales drivers…
An Artificial Intelligence Can Now Answer Your Phone
An Artificial Intelligence Can Now Answer Your Phone Can you believe it? It’s now possible to swap a receptionist with…
What to Look for in a Small Business VoIP System
What to Look for in a Small Business VoIP System Anyone who has done anything with the Internet knows that…
Developing Deep & Personal Relationships with Your Prospects – CRM Approach
Developing Deep & Personal Relationships with Your Prospects – CRM Approach What’s always funny is that, while the business world…
Shoulder-to-Shoulder Comparison: SaaS Deployments VS On-Premise Installations
Shoulder-to-Shoulder Comparison: SaaS Deployments VS On-Premise Installations For those who are laying the groundwork for establishing a communication system for…
Moving from Traditional to Hosted Phone Frameworks – the Gains
Moving from Traditional to Hosted Phone Frameworks – the Gains It’s a not a debate anymore. Cloud based phone system…
5 Tips for Using Your Voicemail System Without Being Intrusive
5 Tips for Using Your Voicemail System Without Being Intrusive We all know the feeling that comes after seeing that…
Working Your Way Out to Success: Call Monitoring and Quality Assurance in Call Centers
Working Your Way Out to Success: Call Monitoring and Quality Assurance in Call Centers Often than not, companies run expensive…
Managing Outbound Calls by Utilizing Auto Dialer Software
Managing Outbound Calls by Utilizing Auto Dialer Software Ostensibly, contact center managers have gazed too much of their attention on…
ACD as an Avant-Garde Technology System in Call Centers
ACD as an Avant-Garde Technology System in Call Centers Computer telephony technologies are continually evolving, and PBX (Private Branch Exchange)…