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Nectar Desk Wins FinancesOnline 2016 Customer Experience Awards For Call Center Software

Since the launch of Nectar Desk in 2015, we have been working hard to refine the product and offer additional…

Call Center SoftwareBy HeatherFebruary 12, 2018

Nectar Desk Wins Finances Online 2016 Customer Experience Awards For Call Center Software

  Nectar Desk Wins Finances Online 2016 Customer Experience Awards For Call Center Software Since the launch of Nectar Desk…

Call Center SoftwareBy HeatherFebruary 21, 2017

Live Chat

How to Use Live Chat to Improve Customer Service in Your Call Center Software

Symon Edmonds – February 21, 2017 How to Use Live Chat to Improve Customer Service in Your Call Center Software…

Call Center Productivity, Call Center Software, Call Center Software FeaturesBy HeatherFebruary 21, 2017

SMS for call centre

Why Your Call Center Should be Using SMS

Symon Edmonds – February 15, 2017 Why Your Call Center Should be Using SMS “Speak clearly, if you speak at…

Call Center Productivity, SMS Call CenterBy HeatherFebruary 15, 2017

Improve Satisfaction with Customer Service

How to Use Predictive Customer Service to Improve Satisfaction

Symon Edmonds – February 8, 2017 How to Use Predictive Customer Service to Improve Satisfaction “The customer’s perception is your…

Call Center Software, Call Center Software FeaturesBy HeatherFebruary 8, 2017

Chatbots and Customer Services

How Chatbots will Change Call Center Customer Service in 2018

How Chatbots will Change Call Center Customer Service in 2018 Chatbots? It’s the numero uno buzzword of 2018. Basically we’re…

Call Center Productivity, Call Center Software, Call Center TrendsBy HeatherJanuary 31, 2017

call center software

How to Make the Call Center Experience as Pleasant as Possible for your Customers

Symon Edmonds – January 23, 2017 How to Make the Call Center Experience as Pleasant as Possible for Your Customers…

Call Center Productivity, Call Center SoftwareBy HeatherJanuary 23, 2017

call center software

How to Improve Forecast Accuracy in your Call Center

Symon Edmonds – January 16, 2017 How to Improve Forecast Accuracy in your Call Center Software A key component to…

Call Center Productivity, Call Center Software, Call Monitoring SystemBy HeatherJanuary 16, 2017

Call Center Tracking System Software

Hear from Real Call Center Employees – What Makes for a Good Call Center Work Experience?

Symon Edmonds – January 12, 2017 Hear from Real Call Center Employees – What Makes for a Good Call Center…

Call Center Productivity, Call Center Software, Call Monitoring SystemBy HeatherJanuary 12, 2017

call center system

How to Measure and Optimize First Call Resolution

Symon Edmonds – January 10, 2017 How to Measure and Optimize First Call Resolution with Call Center System First Call…

Call Center Productivity, Call Center SoftwareBy HeatherJanuary 10, 2017
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