Nectar Desk Wins FinancesOnline 2016 Customer Experience Awards For Call Center Software
Since the launch of Nectar Desk in 2015, we have been working hard to refine the product and offer additional…
Nectar Desk Wins Finances Online 2016 Customer Experience Awards For Call Center Software
Nectar Desk Wins Finances Online 2016 Customer Experience Awards For Call Center Software Since the launch of Nectar Desk…
How to Use Live Chat to Improve Customer Service in Your Call Center Software
Symon Edmonds – February 21, 2017 How to Use Live Chat to Improve Customer Service in Your Call Center Software…
Why Your Call Center Should be Using SMS
Symon Edmonds – February 15, 2017 Why Your Call Center Should be Using SMS “Speak clearly, if you speak at…
How to Use Predictive Customer Service to Improve Satisfaction
Symon Edmonds – February 8, 2017 How to Use Predictive Customer Service to Improve Satisfaction “The customer’s perception is your…
How Chatbots will Change Call Center Customer Service in 2018
How Chatbots will Change Call Center Customer Service in 2018 Chatbots? It’s the numero uno buzzword of 2018. Basically we’re…
How to Make the Call Center Experience as Pleasant as Possible for your Customers
Symon Edmonds – January 23, 2017 How to Make the Call Center Experience as Pleasant as Possible for Your Customers…
How to Improve Forecast Accuracy in your Call Center
Symon Edmonds – January 16, 2017 How to Improve Forecast Accuracy in your Call Center Software A key component to…
Hear from Real Call Center Employees – What Makes for a Good Call Center Work Experience?
Symon Edmonds – January 12, 2017 Hear from Real Call Center Employees – What Makes for a Good Call Center…
How to Measure and Optimize First Call Resolution
Symon Edmonds – January 10, 2017 How to Measure and Optimize First Call Resolution with Call Center System First Call…