Improve Satisfaction with Customer Service

How to Use Predictive Customer Service to Improve Satisfaction

Symon Edmonds – February 8, 2017 How to Use Predictive Customer Service to Improve Satisfaction “The customer’s perception is your reality.” Kate Zabriskie  By 2020 the customer experience will leap frog over product and price as the most fundamental brand differentiator according to a WalkerInfo report. Gartner’s findings on the subject reveal that “50% of…

Chatbots and Customer Services

How Chatbots will Change Call Center Customer Service in 2018

How Chatbots will Change Call Center Customer Service in 2018 Chatbots? It’s the numero uno buzzword of 2018. Basically we’re talking about artificial intelligence (AI) that is able to understand human language to enhance the user’s experience. Satya Nadella, CEO of Microsoft, predicts that “the future of technology lies in human language” and that “conversation…

Call Center Tracking System Software

Hear from Real Call Center Employees – What Makes for a Good Call Center Work Experience?

Symon Edmonds – January 12, 2017 Hear from Real Call Center Employees – What Makes for a Good Call Center Work Experience? We took a question to Reddit to see what makes one call center work experience better than another. For the uninitiated, Reddit is an online forum aggregator where people post about a wide…