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Short Abandoned Calls: Small metric which kills your call centre performance

Auto DialerBy Lera DupliychukJuly 23, 2019

  Contact centres are increasingly handling more interactions than ever before. Long hold times and diminishing service levels are now becoming the norm. That’s why one of the most critical components and metrics that can weaken your call centre performance is experiencing short abandoned calls.    So, What Exactly Is A Short Abandoned Call? Short…

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