ACD as an Avant-Garde Technology System in Call Centers Computer telephony technologies are continually evolving, and PBX (Private Branch Exchange) is as old as the emergence of first business phones. The prime function of PBX is to connect business services to the outside world. PBX is an electronic switch that accepts, holds and forwards calls.…
Veering Away from the Norm: Cloud Phone Systems Are you stuck in the weeds trying to come up with something that can help your business penetrate the crowded marketplace? Have you thought of a cloud phone system in your call center? And what about your prospects? Piercing through today’s highly competitive marketplace means developing your…
What to Look for in a Small Business VoIP System Anyone who has done anything with the Internet knows that it has been growing exponentially since its invention. Computers have become so powerful that they are beginning to replace the phone lines that once dominated vocal conversations. Voice Internet Protocol, commonly called VoIP is a…
Warm Transfer Vs Cold Transfer: What You Should Know It’s an open secret, that to be helpful and successful, call centers should take into consideration the level of customers’ satisfaction, which often depends directly on the call quality. But when your business is facing a high call volume, the average answer time can get worse,…