ACD as an Avant-Garde Technology System in Call Centers
ACD as an Avant-Garde Technology System in Call Centers Computer telephony technologies are continually evolving, and PBX (Private Branch Exchange)…
Veering Away from the Norm: Cloud Phone Systems
Veering Away from the Norm: Cloud Phone Systems Are you stuck in the weeds trying to come up with something…
What to Look for in a Small Business VoIP System
What to Look for in a Small Business VoIP System Anyone who has done anything with the Internet knows that…
Warm Transfer Vs Cold Transfer: What You Should Know
Warm Transfer Vs Cold Transfer: What You Should Know Sometimes it is very difficult to figure out what is good…