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acd phone system

ACD as an Avant-Garde Technology System in Call Centers

ACD as an Avant-Garde Technology System in Call Centers Computer telephony technologies are continually evolving, and PBX (Private Branch Exchange)…

Call Center Software, Call Center Software FeaturesBy Tom BakerMarch 26, 2018

cloud business phone

Veering Away from the Norm: Cloud Phone Systems

Veering Away from the Norm: Cloud Phone Systems Are you stuck in the weeds trying to come up with something…

Call Center SoftwareBy Tom BakerMarch 19, 2018

small business voip

What to Look for in a Small Business VoIP System

What to Look for in a Small Business VoIP System Anyone who has done anything with the Internet knows that…

Call Center Software, Call Center Software FeaturesBy Tom BakerMarch 12, 2018

cold transfers

Warm Transfer Vs Cold Transfer: What You Should Know

Warm Transfer Vs Cold Transfer: What You Should Know Sometimes it is very difficult to figure out what is good…

Call Center Software, Call Center Software FeaturesBy Tom BakerMarch 5, 2018

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