cti integration

CTI Integration for Revitalizing and Re-Energizing the Customer Service

CTI Integration for Revitalizing and Re-Energizing the Customer Service   When modernization and technology took a toll on most of the conventional workplace systems, architectures supporting voice technologies stood strong. Even with development of omnichannel support systems and active engagement of clients in various platforms, the amount of call volumes doesn’t seem to reduce. Human-to-human…

contact center software

5 Exclusive Ways Contact Centers Software Can Accelerate Sales

5 Exclusive Ways Contact Centers Software Can Accelerate Sales Impeccable service delivery and contact centers are mutually dependent. Decent service leads to a gratified client base which in turn proliferates sales tremendously across your marketing pipelines. But it all starts with the capabilities of your contact center software. When shopping around for software, you need to…

5 Salient Facets of VoIP Phone Systems

5 Salient Facets of VoIP Phone Systems

5 Salient Facets of VoIP Phone Systems Previous deployments in contact centers required enterprises to install expensive PSTN hardware units. Such systems are rigid as they are challenging to scale up/down and their coverage is restricted to particular areas. With improvements in technology, we’ve witnessed an insurgence of tools and computer telephony integration software (CTI)…

Leveraging Contact Center Integrations: Nectar Desk Uniqueness

Leveraging Contact Center Integrations: Nectar Desk Uniqueness We’re living in a world that is very connected with people across the globe expecting more and more from companies. With that in mind, contact centers have evolved to be platforms of interactions bridging prospects and enterprises. The message that you send about your brand in your call…

cloud business phone

 5 Reasons Why Your Small Business Deserves a Cloud Business Phone System

 5 Reasons Why Your Small Business Deserves a Cloud Business Phone System Probably, the competitive business battlefield has taught you a few lessons of winning customer-oriented wars. In fact, you are already using the cloud business phone systems for backup services, CRM, and collaboration. Your journey to full transformation to the cloud hauls up at…