Quick Summary of key changes within Nectar Desk in September Ability to select Playback and Recording Devices We have added ability for agents to select device to Ring on Inbound calls and have it different from the default Playback device. This is very useful for agents who don’t wear headset all the…
What Makes a Good Call Center Headsets for Your Business? A call center database software is the most crucial nexus between your company and the outer world. Whatever your agents do at the call center can impact directly on your organization’s image. Quality sound, that’s free from noise is what agents and customers need for effective…
15 Tips to Enhance Call Center Scheduling Process Businesses are struggling to meet bottom lines by churning up models that can bring the best in teams. In call centers, scheduling software is one of the most useful tools that help in emplacing agents in the right departments. The call center scheduling software also monitors customers’…
Which Way Is Better for Call Centers: The On-Premise Or The Hosted Way? Technology has raised the par and corporations that continue to cling to the outdated systems are at risk of being wiped off from active business forever. Call centers have certainly enhanced workplace and prospect experience ensuring that major queries and complaints are…
Leveraging Data Mining for Better CRM Performance With the dynamism in consumer behavior observed after the recession, your small business or multinational company has to change its approach towards customers by infusing new tech-based strategies. The recent years have seen a rise in customer relationship management (CRM) tools as organizations strive to retain more leads.…
6 Incredible Ways of Using Your ACD Routing System The Automatic Call Distributor is one of the telephony tools that is used alongside CTI application systems to route and direct calls to the direct departments accurately. ACD may also be used together with IVR and customer relationship (CRM) systems as well as other call tracking…
How an Auto Dialer Call Center Will Drive Your Leads & Increase Sales Once upon a time, your agents spent a large chunk of their time making phone calls. Picking through call lists, deciding who to call, waiting on hold, and getting voicemails. But with today’s technology, all of this manual work has become completely…
6 Intriguing Features of a Call Management Software (CMS) A call management software is one of the most important tools in a call center. Having the best of the best CMS software guarantees your business smooth and flawless communications both within and outside the business. After doing a thorough analysis of the existing contact center…
Simple Practical Methods You Can Use to Find the Best VoIP Service Provider While a particular company seems perfect for another organization, it doesn’t necessarily mean it the service provider will gather for the needs of the business. Business VoIP phone services come in different packages including size and price and finding a company that…
6 Coaching Tactics that are Doing Damage to Your Call Center Coaching and training are major components of all contact centers, and the technology available today with your call center software makes it that much easier to include real-time coaching opportunities. With functions like customer care call recording, agents and managers alike have the ability…