September Release Summary

    Quick Summary of key changes within Nectar Desk in September   Ability to select Playback and Recording Devices We have added ability for agents to select device to Ring on Inbound calls and have it different from the default Playback device. This is very useful for agents who don’t wear headset all the…

business voip phone service

Simple Practical Methods You Can Use to Find the Best VoIP Service Provider

Simple Practical Methods You Can Use to Find the Best VoIP Service Provider While a particular company seems perfect for another organization, it doesn’t necessarily mean it the service provider will gather for the needs of the business. Business VoIP phone services come in different packages including size and price and finding a company that…

Customer Care Call Recording

6 Coaching Tactics that are Doing Damage to Your Call Center

6 Coaching Tactics that are Doing Damage to Your Call Center Coaching and training are major components of all contact centers, and the technology available today with your call center software makes it that much easier to include real-time coaching opportunities. With functions like customer care call recording, agents and managers alike have the ability…