How to Conduct Meaningful & Actionable Customer Satisfaction Surveys for your Call Center
How to Conduct Meaningful & Actionable Customer Satisfaction Surveys for your Call Center All businesses must prioritize the customer service…
Computer Telephony Integration in the Call Center- What is it and Why is it Important
Computer Telephony Integration in the Call Center- What is it and Why is it Important With the pacing technology, consumers…
Big or Small, Your Business Should Embrace Mobile & SMS Marketing
Big or Small, Your Business Should Embrace Mobile & SMS Marketing In today’s digital world, businesses of all size are…
Everything You Need To Know About Cloud PBX
Everything You Need To Know About Cloud PBX For decades, businesses have embraced the use PBX (Private Branch Exchange) systems…
Multi-Channel Customer Contact Centers Require Multi-Skilling
Multi-Channel Customer Contact Centers Require Multi-Skilling Multi-channel (or omnichannel) customer contact centers have been the priority of new development over…
5 Best Call Center Reporting Practices
5 Best Call Center Reporting Practices Daily, weekly, monthly and yearly reports are essential components of a contact center as…
5 Ways to Build Authentic Customer Relationships through SMS & Messaging
5 Ways to Build Authentic Customer Relationships through SMS & Messaging With the majority of today’s consumers using mobile phones…
What is a Virtual Call Center Software & How Can it Benefit Your Company?
What is a Virtual Call Center Software & How Can it Benefit Your Company? Many businesses, call centers, and contact…
Does Your Contact Center Email Customers Back Fast Enough?
Does Your Contact Center Email Customers Back Fast Enough? As we move towards multi-channel customer service call center software becoming…