5 Ways Your Call Center Software System Can Attract and Keep the Millennial Customer It’s no secret that millennials represent the fastest growing demographic of people. While many businesses have been swarmed with millennials as their new workforce, we are faced with the reality that this group will soon represent the ones with the largest…
Want the Socializing in Your Call Center to Stop? Think Again! If you’re struggling to stop the chatter happening amongst your agents you are not alone — but have you stopped to consider the fact that the socializing may actually be benefiting your call center software? Here are just a few reasons why not only…
The 4 Major Mistakes Your BPO Call Centre Might Be Making It’s becoming more and more common for big businesses to outsource their virtual call center software and telephone customer service departments. Given the change in technology over the last decade, the shift makes sense. When you account for the Cloud, big data, and automation…
3 Most Important Characteristics You Want In Your Call Centre Employees Working in a call center is not an easy job — they have notoriously high attrition rates for a reason. But, high turnover costs big bucks. When you account for the time spent hunting and interviewing, not to mention paid training, the expenses really…