5 Ways to Increase Your Call Center’s Efficiency There is countless moving part that contributes to the overall success of your call center, but there are a few key areas you want to focus on for maximum efficiency. Whether it’s getting better call distribution software or taking advantage of technologies like automated voice response systems,…
The Long-Term Reality of Working in Call Center Systems Anyone who has ever worked for a call center will be able to relate to this. As with any career, there are nuances and realities that only those who have held these jobs can truly understand. Working in a call center system can often feel like…
The 7 Ways to Win With SMS Marketing in 2017 Text messaging marketing, or SMS marketing, is a phenomenon that continues to escape many businesses. But, when executed properly, it can yield significant results for the businesses who do it right. Outsourcing this to a SMS Call Center is happening more and more every day.…
Call Centre Software & Maximizing Your CTI Productivity Maximizing your computer telephony integration (CTI) is essential if you want to maximize your call center’s output and efficiency. CTI technology is most often used to help improve human agent’s productivity via their desktop interactions. With the right call center management software, the opportunities are endless. CTI…
4 Reasons Your Call Centre Still Needs a Callback Service As call centers forge into the future and continue to make changes to meet their customer’s demands and expectations, the chatter often seems to revolve around digital planning. Everyone is talking about improving their applications and using web chat. But what about some of the…