February 21, 2017 - Call Center Software in the Cloud

Nectar Desk Wins Finances Online 2016 Customer Experience Awards For Call Center Software

Call Center SoftwareBy Heather February 21, 2017

Nectar Desk Wins Finances Online 2016 Customer Experience Awards For Call Center Software Since the launch of Nectar Desk in 2015, we have been working hard to refine the product and offer additional value above the other call center solutions in the marketplace. FinancesOnline, a popular business review directory, has recognized these efforts in…

How to Use Live Chat to Improve Customer Service in Your Call Center Software

Call Center Productivity, Call Center Software, Call Center Software FeaturesBy Heather February 21, 2017

Symon Edmonds – February 21, 2017 How to Use Live Chat to Improve Customer Service in Your Call Center Software In this digital era where we spend so much of our day online, often interacting with automated response bots, a little human touch can go a long way. However, customers are not prepared to sit…