How Chatbots will Change Call Center Customer Service in 2018
How Chatbots will Change Call Center Customer Service in 2018 Chatbots? It’s the numero uno buzzword of 2018. Basically we’re…
How to Make the Call Center Experience as Pleasant as Possible for your Customers
Symon Edmonds – January 23, 2017 How to Make the Call Center Experience as Pleasant as Possible for Your Customers…
How to Improve Forecast Accuracy in your Call Center
Symon Edmonds – January 16, 2017 How to Improve Forecast Accuracy in your Call Center Software A key component to…
5 Ways How Lightning Voice and Predictive Dialers Work to Revolutionize Sales Processes
5 Ways How Lightning Voice and Predictive Dialers Work to Revolutionize Sales Processes Just a few years down the line…
Hear from Real Call Center Employees – What Makes for a Good Call Center Work Experience?
Symon Edmonds – January 12, 2017 Hear from Real Call Center Employees – What Makes for a Good Call Center…
How to Measure and Optimize First Call Resolution
Symon Edmonds – January 10, 2017 How to Measure and Optimize First Call Resolution with Call Center System First Call…