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Chatbots and Customer Services

How Chatbots will Change Call Center Customer Service in 2018

How Chatbots will Change Call Center Customer Service in 2018 Chatbots? It’s the numero uno buzzword of 2018. Basically we’re…

Call Center Productivity, Call Center Software, Call Center TrendsBy HeatherJanuary 31, 2017

call center software

How to Make the Call Center Experience as Pleasant as Possible for your Customers

Symon Edmonds – January 23, 2017 How to Make the Call Center Experience as Pleasant as Possible for Your Customers…

Call Center Productivity, Call Center SoftwareBy HeatherJanuary 23, 2017

call center software

How to Improve Forecast Accuracy in your Call Center

Symon Edmonds – January 16, 2017 How to Improve Forecast Accuracy in your Call Center Software A key component to…

Call Center Productivity, Call Center Software, Call Monitoring SystemBy HeatherJanuary 16, 2017

5 Ways How Lightning Voice and Predictive Dialers Work to Revolutionize Sales Processes

5 Ways How Lightning Voice and Predictive Dialers Work to Revolutionize Sales Processes

5 Ways How Lightning Voice and Predictive Dialers Work to Revolutionize Sales Processes Just a few years down the line…

Auto Dialer, Call Center for Sales Department, Call Center SoftwareBy Tom BakerJanuary 15, 2017

Call Center Tracking System Software

Hear from Real Call Center Employees – What Makes for a Good Call Center Work Experience?

Symon Edmonds – January 12, 2017 Hear from Real Call Center Employees – What Makes for a Good Call Center…

Call Center Productivity, Call Center Software, Call Monitoring SystemBy HeatherJanuary 12, 2017

call center system

How to Measure and Optimize First Call Resolution

Symon Edmonds – January 10, 2017 How to Measure and Optimize First Call Resolution with Call Center System First Call…

Call Center Productivity, Call Center SoftwareBy HeatherJanuary 10, 2017

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