April, 2016 - Call Center Software in the Cloud

To Survive and Compete Organizations Must Focus on Personalizing Their Customer Experience

Call Center Productivity, Call Center SoftwareBy Admin April 28, 2016

Originally published April 28, 2016 To Survive and Compete Organizations Must Focus on Personalizing Their Customer Experience In today’s technological world, the options are limitless and competition is fierce. Every business to business company makes claims that they are the right choice. We are constantly bombarded with marketing campaigns on the next great tool that…

Who Cares About the Other End?

Call Center Agents, Call Center SoftwareBy Admin April 28, 2016

So, what is this Nectar Desk thing about? Originally published April 28, 2016 Who Cares About the Other End? What are we? Well, we’re the first call center software built with the customer service representative in mind, not the customer. It’s revolutionary, I know — we’re made for people who are actually going to use…