IVR (Interactive Voice Response)
Rout calls based on Clients selection
Every Number can have unique IVR
Text-to-Speech available for welcome message
Interactive Voice Response System
Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad. In telecommunications, IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue. [Wikipedia]
Setup multiple IVR levels with the Nectar Desk administrative interface to make sure your customers are directed to the right information or the right agents in the most efficient way possible. Custom business hours can be set for IVR as well as prerecording welcome messages and music.
Yet another highly powerful and beneficial feature of Nectar Desk Software, which will help cut down on any Call Center’s business costs, is the IVR – Interactive Voice Response System.
Here’s how it works:
Clients select the specific aid they require similar to a self-help option or they communicate with an agent, while you can cut the cost per call.
Using this service, customers are enabled to handle a great variety of both complex and basic issues, including but not limited to bill payment, account inquiries, and so on.
IVR Software opportunities and applications are multitudinous, just have a look: