Instantly buy phone numbers among 1800 available numbers, including International ones.
Record and upload your own greeting in a message and Nectar Desk will automatically convert it to an audio file.
Customize business hours for IVR menus and queues and decide when, where, and how you receive calls.
Create multiple queues with your own, messages, hours, and specialties depending on your business needs.
IVR recognizes speech and keypad input to assist customers with information or agent connection.
Pause and Resume Recordings Nectar Desk features both inbound and outbound automatic call recording.
Use convenient for your business IP/SoftPhone to make telephone calls through the traditional IP network.
Use Voice over Internet Protocol to provide internet-based communication services like calls, texts, video.
API makes easy agent connections due to the linking AgentID with numbers from a campaign.
Analyze and optimize your team’s calling activities efficiently through clear and advanced reports.
Make and receive as many calls as necessary with unlimited concurrent calls with no blocked calls.
Use all Call Control features such as hold, mute, warm, and blind transfers, and call conferencing.
With Voicemail by email let callers leave messages when no call center agent is available to take a call.
Easily get any history of both inbound and outbound calls with a great variety of search filters.
Route your incoming business calls to phone on criteria such as day of the week, time of day, or caller ID.
Your agents will receive any call notification on a desktop so that they won’t miss any customer’s calling.
A great variety of Extensions will let your customers directly reach you and enhance productivity.
Save up to 30 seconds on every call you make and set a unique Voicemail recording for each agent.
With the Auto Call Answer option, the agents may automatically answer the calls once they enter the system.
Evaluate and manage your agents’ performance while controlling the calling workflow.
With the ACD system, all your business incoming calls will be routed to a specific agent or department.
Direct incoming calls to the most appropriate ring group to meet their needs and requests.
Every call will be placed in a queue so no customer won’t get any irritating busy signal.
Allows your agents to choose and use both Cold and Warm Transfer depending on the situation.
Explore Nectar Desk’s Auto Dialer, Power Dialer, and Predictive Dialer for Call Centers or Sales Teams.
Provide privacy and hide the caller’s original phone number with a customized number.
The callers will be routed to the most qualified agents to meet their needs thus increasing their satisfaction.
Allow agents to apply and capture relevant information about the call that teams need to thrive.
Listen to callings in real-time, without the agent or caller knowing, to be sure that all quality standards are kept.
Allows your supervisors to monitor real-time calls and coach operators directly while callings are in progress.
Allows the supervisor to listen to live calls without a caller or agent knowing and then discuss it.
Enhances operators reduce calling time by displaying full customer information on the dashboard.
Let all your customers leave any important message without losing their queue positions.
Streamline customer interactions and ensure efficient management of inquiries via email within the system.
Display agents’ status to boost efficiency by indicating their availability for calls to the entire team.
Instantly get clients’ info from Pop-Outs such as phone number, name, and company information.
Automate interactions with customers, handle inquiries, provide information, and direct them to the right agents.
Create unlimited Teams within a single account, allowing team members to work based on their departments.
Agents can gather and process the clients’ information quickly and efficiently during call answering.
Nectar Desk Activities serves as friendly reminders to create tasks, ensuring timely completion.
Easily set up personalized messaging, track engagement metrics, and optimize communication strategies.
It’s possible now to differentiate between the available functions for the normal agent and supervisor.
Optimize efficiency by automatically dialing multiple, minimize downtime, and increase agent productivity.
Provide real-time communication with your customers, ensuring instant support and engagement.
2FA is a Nectar Desk security system that requires two distinct ways of identification to access the account.
Multiple agents initiating the call campaign at the same time? It’s possible with Nectar Desk!
Integrate WhatsApp account with Nectar Desk and have access to calls, SMS, email, and other functionalities.
Facebook Business integration allows you to manage Facebook conversations directly from the Nectar Desk account.
This integration centralizes Instagram conversations within a single Nectar Desk account’s interface.
With SMS Scheduler all your text messages will be sent to your clients at the appropriate time.
Securely store all your text messages. Also, you can easily filter and find the required SMS in a few clicks.
We appreciate your time and have a nice option for texting purposes called Canned Responses.
Gain detailed information into communication, delivery rates, response times, and other metrics.
Sends SMS to the client once the deal is moved to the next stage. The set-up procedure takes less than 4 minutes.
Individual SMS option lets you manage all your messaging processes and clients’ statuses in the one workplace.
Nectar Desk allows you to send SMS messages to billions of people in 150+ countries easily.
You can just click to send the SMS directly from any website with the help of our Google Chrome Extension.
Manage communication on the go, providing convenient access to notifications, and interactions.
Send messages to as many phone numbers as your sales team needs; manage, analyze, control.
Streamline customer relationship management with comprehensive tools to keep all under control.
Create numerous contact lists which can include information from leads to organizations inside of Nectar Desk.
This is the best and quickest way to reach your clients. Calling Campaigns initiate calls based on a contact list.
Discover the text-messaging solution with two-way communication between software and text message receivers.
Improve working performance with our CRM solution thanks to efficient Reporting and Monitoring features.
Customize your CRM to use it in the most convenient way. Add custom fields required for your own use case.
Create, organize, track tasks efficiently and enhance productivity with Nectar Desk’s Activities feature.
Integrate your account with your current CRM solution and simplify your call center workflow.
