You can click to call or SMS  directly from any website with the help of our Google Chrome Click-to-Call Extension.

It is called Nectar Desk for North America.

To install it you should:

  1. Login to your Nectar Desk account
  2. Expand “Tools” section
  3. Click on Chrome extension (it will route you to Chrome Web Store)
  4. Add it to your browser
    Click-to-Call Extension
    Following things are required for this extension to work:
  • You must be logged-in in an active Nectar Desk account in a different tab.
  • Receive Calls in Browser option in dial pad should be enabled.

Pipedrive.com and Activehosted.com are configured to work with Click-to-Call extension by default as the most frequently used

If you’d like to dial from some other website, please follow next steps:

  1. Right click on the extension > select “Options”
  2. Type your URL to the input > press Enter (mandatory) > Save

2017-08-10_1131

Click-to-Call Extension

When everything is set up, it will highlight numbers and show icons to Call and send SMS:

Click-to-Call Extension

To make a call or  send SMS you should click on the icon proper icon.

There are also functions Hang up Call and Hold Call, if you are calling someone.

2017-08-10_1240

If you have enabled Dispositions in your Nectar Desk account you will be able to select codes from the pop up after each call:

Click-to-Call Extension

If you want  to send SMS: Type the text > Send.  From the pop up you will be able to select Outbound ID and Canned Response.
(To add Canned Response you should go to SMS > SMS Settings in your ND account)

You could also send delayed SMS(Scheduled SMS) – just activate Schedule SMS” function and specify date and time for it to be sent,press Schedule and system will do the rest

Click-to-Call Extension

If someone calls you a screen pop will show up as well.

Click-to-Call Extension

Was this article helpful to you?

Olga