Giving Agents SMS Capabilities

Giving Agents SMS Capabilities

In order for agents to send and receive SMS messages, access needs to be granted to their account. You can grant access using the following steps: Log in as an administrative user Click on Settings in the left side menu … Continued
To Send an SMS Message

To Send an SMS Message

To send a new SMS message to a client or customer you must first be logged in as an agent that has access to send SMS messages. If you have access to send messages you will see an SMS menu … Continued
Receiving SMS Messages

Receiving SMS Messages

When messages arrive outside of the SMS chat session they are placed in the SMS Inbox. The currently signed in Agents that have access to SMS will receive a notification  in the top left corner of the screen. Clicking on … Continued
SMS History

SMS History

You can get a quick overview of all the SMS messages received by viewing the SMS History screen. In the screen you will see a truncated version of messages received. You can see the full message by putting the customer’s … Continued
SMS Templates

SMS Templates

We have added a new cool function for our SMS Feature – SMS Templates. To create an SMS Template please follow these steps : Go to SMS in the left side menu Click on SMS Settings Enter a text Save … Continued
SMS Dispositions

SMS Dispositions

SMS Dispositions are very useful for Nectar Desk clients who are actively using our 2-way Business Text Messaging / SMS Feature     Where to find configuration page? – Under Settings there is a tab SMS Dispositions. It’s pretty much … Continued